• Orders for ACLS and PALS student manuals may be canceled any time prior to pick-up with the issuance of a full refund. The sale is final once student manual is picked up.

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• All sales are final. Your class may be rescheduled once within 90 days of original class date. Rescheduling request MUST be made in writing to the following email: service@rgvcpr.com.

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• LATE ARRIVALS: Classes start promptly at stated times. Clients who arrive more than 15 minutes late will not be admitted to class and will need to reschedule within 90 days of original class date. No exceptions.

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• FOR SKILLS SESSION ONLY: Because skills sessions move at a fast pace, clients MUST arrive to class on or before the scheduled time. Student's will not be admitted to the skills session once it has begun and will need to reschedule within 90 days of original class date. No exceptions.

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• NO-SHOWS: No-shows who still wish to take the class may reschedule within 90 days of original class date (one time only). Rescheduling request MUST be made in writing to the following email: service@rgvcpr.com.